IT Service Management (ISAE 105)
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Date
2020
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Don Mariano Marcos Memorial State University - North La Union Campus
Abstract
Description
Module 1 Introduction to Service Management -- Overview to Service and Service Management -- The effect of computer-driven processes in service management -- Skills in Service Management -- How to Manage Services -- Dealing with the customer -- Service Management Standards and Best Practices -- Module 2 IT Service Management -- Introduction to IT Service Management -- Overview on ITIL and its Core -- Practical Consideration in Implementing ITIL -- ITIL and other practices and framework -- Module 3 The Technical Foundation of Service Management -- A Balanced Approach to ITSM -- Benefits of IT Service Management -- IT Governance and Service Management -- Data Management in Service Management -- Module 4 IT Security and Service Management -- Understanding the Universe of Security Risks -- Identify Management Implementation -- Data encryption -- Creating an IT security strategy
Keywords
Service Strategy, Business Alignment, Financial Management, Service Design, Service Level Agreements, Capacity & Availability Management, Service Transition, Change Management, Release and Deployment Management, Service Operation, Incident Management, Problem Management, Continual Service Improvement (CSI)
Citation
Cabrera, E. V. (2020). IT Service Management (ISAE 105). [Instructional Materials, Don Mariano Marcos Memorial State University - North La Union Campus, Sapilang, Bacnotan, La Union]. Lakasa ti Sirib, DMMMSU Institutional Repository.