IT Service Management (ISAE 105)

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dc.contributor.authorCabrera, Excel V.
dc.date.accessioned2026-08-12T03:57:55Z
dc.date.available2026-08-12T03:57:55Z
dc.date.issued2020
dc.descriptionModule 1 Introduction to Service Management -- Overview to Service and Service Management -- The effect of computer-driven processes in service management -- Skills in Service Management -- How to Manage Services -- Dealing with the customer -- Service Management Standards and Best Practices -- Module 2 IT Service Management -- Introduction to IT Service Management -- Overview on ITIL and its Core -- Practical Consideration in Implementing ITIL -- ITIL and other practices and framework -- Module 3 The Technical Foundation of Service Management -- A Balanced Approach to ITSM -- Benefits of IT Service Management -- IT Governance and Service Management -- Data Management in Service Management -- Module 4 IT Security and Service Management -- Understanding the Universe of Security Risks -- Identify Management Implementation -- Data encryption -- Creating an IT security strategy
dc.format122 p.: col., ill.
dc.identifier.citationCabrera, E. V. (2020). IT Service Management (ISAE 105). [Instructional Materials, Don Mariano Marcos Memorial State University - North La Union Campus, Sapilang, Bacnotan, La Union]. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/2324
dc.language.isoen_US
dc.publisherDon Mariano Marcos Memorial State University - North La Union Campus
dc.sdgSDG 4
dc.sdgSDG 9
dc.sdgSDG 12
dc.sdgSDG 8
dc.subjectService Strategy
dc.subjectBusiness Alignment
dc.subjectFinancial Management
dc.subjectService Design
dc.subjectService Level Agreements
dc.subjectCapacity & Availability Management
dc.subjectService Transition
dc.subjectChange Management
dc.subjectRelease and Deployment Management
dc.subjectService Operation
dc.subjectIncident Management
dc.subjectProblem Management
dc.subjectContinual Service Improvement (CSI)
dc.subject.ddcComputer Science, Information & General Works
dc.subject.ddcComputer programming, programs, data, and software
dc.subject.ddcManagement of computer software, systems, and IT services
dc.subject.lcshInformation technology--Management
dc.subject.lcshInformation technology services--Management
dc.subject.lcshCustomer services--Management
dc.titleIT Service Management (ISAE 105)
dc.typeInstructional Material
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