Publication:
Quality management system awareness of offices in the Municipality of Aringay, La Union

Simple item page
creativework.keywordsISO 9001:2015, local government unit, quality management system awareness, support employees
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorDel Rosario, Daniel V.
dc.contributor.authorBautista, Debbie Ruth B.
dc.contributor.authorFernandez, Hannah Lee
dc.contributor.authorAcojido, Jhuvaillee J.
dc.contributor.authorNemir, Mardave C.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberLegaspi, Annaliza B.
dc.contributor.committeememberBayani, Keneth G.
dc.contributor.committeememberSiong, Venus D.
dc.date.accessioned2026-03-13T01:13:54Z
dc.date.available2026-03-13T01:13:54Z
dc.date.issued2024-06
dc.descriptionFull text
dc.description.abstractOne important approach adopted by the Philippine government to enhance the effectiveness of its public services is mandating its agencies to adopt and implement a quality management system (QMS). In this study, the researchers determined the Quality Management System awareness of offices in the municipality of Aringay, La Union by determining the profile of the respondents, the level of awareness on the clauses of ISO 9001:2015 QMS, and if there is a significant relationship between the profile of the respondents and the level of awareness on the ISO 9001:2015 QMS. The survey included 112 employees out of 115 employees from non-ISO certified offices in Aringay, La Union for data collection and utilized frequency counts, percentages, and Chi-Square Test for data analysis. Findings revealed that the employees are mostly college graduates with fewer than five years of service, mainly in administrative roles within the Mayor's Office, MDRRM, and Municipal Health Office. The respondents have a working knowledge on ISO 9001:2015 and there is a significant relationship between their profile and their level of awareness on ISO 9001:2015.
dc.format.extentxi, 103 p.: ill. (col.)
dc.identifier.citationDel Rosario, D. V., Bautista, D. R. B., Fernandez, H. L., Acojido, J. J. & Nemir, M. C. (2024). Quality management system awareness of offices in the Municipality of Aringay, La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/1185
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 9
dc.subject.ddcQuality management
dc.subject.ddcLocal Governments
dc.subject.ddcAdministrative management
dc.titleQuality management system awareness of offices in the Municipality of Aringay, La Union
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
UT-MLUC-2024-COM-BSOA-Del RosarioDV-FT.pdf
Size:
72.91 MB
Format:
Adobe Portable Document Format
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed to upon submission
Description:
Download
Collections
Undergraduate Theses