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Quality management system awareness of offices in the Municipality of San Juan, La Union

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creativework.keywordsISO 9001:2015, local government unit, quality management system, quality management system awareness, quality management system assessment tool
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorCornelio, Ma. Bioleta Olivia M.
dc.contributor.authorBalanon, Ronnel P.
dc.contributor.authorBanez, Ariane Kaye M.
dc.contributor.authorBisco, Jeanilyn B.
dc.contributor.authorRafanan, Arneille Zhyne A.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberBayani, Keneth G.
dc.contributor.committeememberLegaspi, Annaliza B.
dc.contributor.committeememberSiong, Venus D.
dc.date.accessioned2026-05-30T07:22:30Z
dc.date.available2026-05-30T07:22:30Z
dc.date.issued2024-06
dc.descriptionFull text
dc.description.abstractQuality Management System is a process employed by an organization to uphold constant quality in its products or services. This study determined the quality management system awareness of the LGU employees in the Municipality of San Juan, La Union. A quantitative-descriptive research design was used to obtain the profile and level of quality management system awareness of 115 employees’ using a survey instrument, which were analyzed using frequency counts, percentages, 5-point Likert Scale, Chi-Square and Spearman Rho. The findings revealed that the LGU employees are (45.2%) are permanent, where almost half (49.6%) are in service for two to six years, (14.8%) are in the office of municipal engineer, with (54.8%) designated in administrative aide, and almost all (94.8%) are college graduate. Further, the findings indicate that the employees are very aware of quality management system and the highest educational background of the respondents was found to have significance of being aware about QMS.
dc.format.extentx, 102 p.: ill. (col.)
dc.identifier.citationCornelio, M. B. O. M., Balanon, R. P., Banez, A. K. M., Bisco, J. B. & Rafanan, A. Z. A. (2024). Quality management system awareness of offices in the Municipality of San Juan, La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/1629
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 16
dc.subject.ddcQuality assurance
dc.subject.ddcLocal government
dc.titleQuality management system awareness of offices in the Municipality of San Juan, La Union
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
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