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Stress coping mechanisms of frontline service employees in the first class municipalities of La Union

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dc.contributor.authorTaradel, Nancy N.
dc.contributor.authorAlbana, Flordeliza N.
dc.contributor.authorFrianela, Angelica B.
dc.contributor.authorGalang, Love Joy C.
dc.contributor.authorLorenzo, Noreen Joei A.
dc.contributor.authorOrdono, Miko Ruiz O.
dc.date.accessioned2026-02-06T07:28:56Z
dc.date.available2026-02-06T07:28:56Z
dc.date.issued2016-03
dc.description.abstractFrontline service employees of local government units are mandated by law to process requests or applications submitted by clients. The pressure in satisfying all the needs of clients may result in stress. The study aimed to determine the stress coping mechanisms of frontline service employees in the first class municipalities of La Union. It was a descriptive- correlational research utilizing survey method through questionnaire. Data were analyzed using percentages, frequency counts, weighted mean, Kendal’s Tau B and Pearson Product Moment of Correlation. It was found out that frontline service employees sometimes experience the effects of organizational and non organizational stressors. They agree that biological, psychological and behavioral stress coping mechanisms are highly effective. There is significant relationship between profile and stressors, effects and stress coping mechanisms.
dc.identifier.citationTaradel, N. N., Albana, F. N., Frianela, A. B., Galang, L. J. C., Lorenzo, N. J. A., & Ordono, M. R. O. (2016). Stress coping mechanisms of frontline service employees in the first class municipalities of La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/943
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.sdgSDG 8
dc.titleStress coping mechanisms of frontline service employees in the first class municipalities of La Union
dc.typeThesis
dspace.entity.typePublication
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