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Document management system in the municipality of Bauang, La Union

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creativework.keywordsdigital transformation, document management system, e-governance, system quality, system usability
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorLorenzana, Stephanie Roshan N.
dc.contributor.authorAbuan, Jhesarie P.
dc.contributor.authorAndrada, Jhedylyn J.
dc.contributor.authorPascua, Danecca A.
dc.contributor.authorVillanueva, Cristal Mae A.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberLegaspi, Annaliza B.
dc.contributor.committeememberBayani, Keneth G.
dc.contributor.committeememberDavis, Grace O.
dc.date.accessioned2026-07-25T10:05:32Z
dc.date.available2026-07-25T10:05:32Z
dc.date.issued2026-03
dc.descriptionFull text
dc.description.abstractImproving digital governance efficiency prompted the assessment of a Document Management System (DMS) implemented in the Municipality of Bauang, La Union. This research evaluated the DMS's usability using the System Usability Scale (SUS) and its quality through the Usefulness, Satisfaction, and Ease of Use (USE) Questionnaire, focusing on usefulness, ease of use, ease of learning, and user satisfaction. A descriptive quantitative method was employed, involving 30 respondents selected from various municipal offices, with data analyzed using frequency counts, percentages, and medians. Findings revealed that both end users and administrators found the system generally easy to use and beneficial for daily tasks, though moderate confidence and limited regular usage were observed. Key challenges included low system engagement, inconsistent feature integration, and onboarding gaps. Results aligned with the conclusion that while the DMS meets usability standards, improvements in user training, interface design, and system integration are necessary to ensure broader adoption, enhance user confidence, and support long-term municipal digitalization efforts.
dc.format.extentx, 96 p.: ill. (col.)
dc.identifier.citationLorenzana, S. R. N., Abuan, J. P., Andrada, J. J., Pascua, D. A., & Villanueva, C. M. A. (2026). [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/2250
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 9
dc.sdgSDG 16
dc.sdgSDG 11
dc.subjectElectronic government
dc.subject.ddcDocument management systems
dc.subject.ddcElectronic government (E-government)
dc.subject.ddcDigital governance
dc.subject.ddcLocal government -- Information systems
dc.subject.ddcInformation systems--Evaluation
dc.subject.ddcRecords management
dc.subject.ddcSystem usability
dc.subject.ddcGovernment information systems
dc.titleDocument management system in the municipality of Bauang, La Union
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
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