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Quality management system awareness of offices in the Municipality of Luna, La Union

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creativework.keywordsquality management system, QMS awareness, ISO 9001:2015, local government unit
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorDacumos, Jenny Joy U.
dc.contributor.authorMontero, Carol Jean A.
dc.contributor.authorPatricio, Jenalyn B.
dc.contributor.authorSan Jose, Katrina J.
dc.contributor.authorLaxamana, Princess Annekin G.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberBayani, Keneth G.
dc.contributor.committeememberLegaspi, Annaliza B.
dc.contributor.committeememberSiong, Venus D.
dc.date.accessioned2026-03-13T01:07:55Z
dc.date.available2026-03-13T01:07:55Z
dc.date.issued2024-06
dc.descriptionFull text
dc.description.abstractQuality Management System (QMS) is a set of coordinated activities designed to direct and control an organization's quality. This study aimed to assess the awareness of the 115 employees in the municipality of Luna, La Union about QMS. The descriptive correlation was used as a research design, while frequency counts, percentages, median type of average, and a 5-point Likert Scale are used to analyzed in the survey instrument. The findings show that the Employees’ employment status majority are (51.3%) contract of service or job order, almost half (45.2%) are 1-5 years in service, a few (20.9%) are working in the mayor’s office, some (22.6%) are designated as administrative aide I, and almost all (95.7%) are college graduate. The result of the study revealed that the LGU Employees are very aware of the QMS and there is a significant relationship between the level of awareness and respondents’ profile.
dc.format.extentxi, 104 p.: ill. (col.)
dc.identifier.citationDacumos, J. J. U., Montero, C. J. A., Patricio, J. B., San Jose, K. J. & Laxamana, P. A. G. (2024). Quality management system awareness of offices in the Municipality of Luna, La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/1184
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 9
dc.subject.ddcQuality management
dc.subject.ddcLocal Governments
dc.subject.ddcAdministrative management
dc.titleQuality management system awareness of offices in the Municipality of Luna, La Union
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
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