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Document management system in the Municipality of Bacnotan, La Union

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creativework.keywordsdocument management system, e-governance, system quality, system usability
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorCabiladas, Harold Jake A.
dc.contributor.authorAcosta, Lenny Amore D.
dc.contributor.authorBalolong, Chenille Jane C.
dc.contributor.authorCardinez, Jemimah D.
dc.contributor.authorMadrid, Jersel Lean M.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberBayani, Keneth G.
dc.contributor.committeememberDavis, Grace O.
dc.date.accessioned2026-06-12T07:55:07Z
dc.date.available2026-06-12T07:55:07Z
dc.date.issued2026-04
dc.descriptionFull text
dc.description.abstractThe modernization of government services through digital transformation involves the replacement of inefficient paper-based processes with a fast, secure, and transparent digital platform through a Document Management System (DMS). This study assessed the usability, quality, and implementation challenges of the Document Management System utilized by the local government unit in the Municipality of Bacnotan, La Union. Using a descriptive research design, data were gathered from 78 respondents across various municipal offices using the System Usability Scale (SUS) and the USE Questionnaire. Findings revealed excellent usability among end users and a perfect rating from the administrator, confirming that the system features highly effective navigation for performing all document-related tasks effortlessly. While high scores confirm the system is optimized for power users, the slightly lower end-user ratings suggest that minor interface polishing could further enhance total intuitiveness for all users.
dc.format.extentxi, 143 p.: ill. (col.)
dc.identifier.citationCabiladas, H. J. A., Acosta, L. A. D., Balolong, C. J. C., Cardinez, J. D., & Madrid, J. L. M. (2026). Document management system in the Municipality of Bacnotan, La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/1841
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 16
dc.sdgSDG 9
dc.sdgSDG 11
dc.subject.ddcDocument management systems--Evaluation
dc.subject.ddcElectronic records management
dc.subject.ddcLocal government--Information technology
dc.subject.ddcGovernment information systems--Philippines
dc.subject.ddcUsability (Systems engineering)
dc.titleDocument management system in the Municipality of Bacnotan, La Union
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
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