Publication:
Quality management system awareness of offices in the Municipality of Caba, La Union

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creativework.keywordsSO 9001:2015, local government unit, quality management system, quality management system awareness, quality management system assessment tool
dc.contributor.advisorGalleta, Darwin T.
dc.contributor.authorGatchallan, Edchel F.
dc.contributor.authorAquino, Rose Ann N.
dc.contributor.authorBalanag, Mharvie Jhoy D.
dc.contributor.authorGaceta, Danica M.
dc.contributor.authorSuyat, Marielle D.
dc.contributor.chairQuinitip, Tiffany Ruth R.
dc.contributor.committeememberBayani, Kenneth G.
dc.contributor.committeememberLegaspi, Annaliza B.
dc.date.accessioned2025-10-28T00:36:17Z
dc.date.available2025-10-28T00:36:17Z
dc.date.issued2024-06
dc.descriptionFull text
dc.description.abstractQuality Management System is an organization's set of policies, processes, and procedures to ensure that its products and services meet or exceed customer expectations. This study determined the quality management system awareness of the employees of Caba LGU. A quantitative-descriptive correlation research design was used to obtain the profile and level of quality management system awareness of 115 employees using an adapted survey questionnaire checklist, which was analyzed using frequency counts, percentages, 5-point Likert scale, Chi-Square test, and Spearman Rho. The findings revealed that there are (39.1%) permanent/regular employees, many (34.8%) are in service for 1-5 years and (38.3%) are assigned to the Mayor's Office. The majority (62.6%) are designated as Administrative Aide and most (84.3%) of the employees are educationally competent. The employees were very aware and moderately aware of the quality management system, and their employment status, years in service, office, and designation were significant in their awareness of the quality management system.
dc.format.extentx, 117 p.: ill. (col.)
dc.identifier.citationGatchallan, E. F., Aquino, R. A. N., Balanag, M. J. D., Gaceta, D. M., Suyat, M. D. (2024). Quality management system awareness of offices in the Municipality of Caba, La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository. https://lakasa.dmmmsu.edu.ph/handle/123456789/571
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/571
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.sdgSDG 16
dc.subject.ddcQuality management system
dc.subject.ddcLocal government units
dc.titleQuality management system awareness of offices in the Municipality of Caba, La Union
dc.typeThesis
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Science in Office Administration
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