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Compliance of the LGUs of the 2nd District of La Union with the ease of doing business and efficient government Service Delivery Act of 2018 (RA 11032)

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creativework.keywordsBusiness, Delivery Act of 2018, Citizens Charter, Government Services Frontline Services, Report Card Survey
dc.contributor.advisorFlores, Christian Kent E.
dc.contributor.authorMosuela, Aubrey C.
dc.contributor.authorCabiladas, Hana Jane A.
dc.contributor.authorCarino, Princess G.
dc.contributor.authorFernandez, Reynald H.
dc.contributor.authorMarzo, Gemmalyn U.
dc.contributor.chairPajimola, Allan Hil B.
dc.contributor.committeememberQuinitip, Tiffany Ruth R.
dc.contributor.committeememberAncheta, Marife D.
dc.contributor.committeememberOchoa, Mark Anthony
dc.date.accessioned2026-09-17T16:01:00Z
dc.date.available2026-09-17T16:01:00Z
dc.date.issued2024-05
dc.descriptionFull text
dc.description.abstractThe Ease of Doing Business and Efficient Government Service Delivery Act of 2018 aims to streamline government services. This descriptive quantitative research assessed the status of compliance of Local Government Units in the 2nd District of La Union-with RA 11032 regarding the Citizen’s Charter, access to government services through frontline services, and Report Card Survey. The study determined a significant difference between the perceptions of the employees and clients in most indicators of the Citizen’s Charter, access to government services through frontline services, and the Report Card Survey. Data were gathered from 144 frontline personnel and 291 clients of responders using a questionnaire and documentary analysis and were analyzed using frequency counts and percentages in a chi-square test. The following results were determined: (1) LGUs in the 2nd district adhere to EODB in terms of Citizen’s Charter, Access to Government Services Through Frontline Services, and Report Card Survey; (2) there is a significant difference between the status of compliance on RA 11032 as perceived by the employees and clients (3) the digitization efforts implemented include electronic online registration;(4) LGU frontline personnel are challenged by increasing legal awareness (5) clients faced issues with assigned officer responsiveness. The study proposes a policy brief for LGUs to enhance services under RA 11032.
dc.format.extentxii, 160 p.: ill. (col.)
dc.identifier.citationMosuela, A. C., Cabiladas, H. J. A., Carino, P. G., Fernandez, R. H., & Marzo, G. U. (2024). Compliance of the LGUs of the 2nd District of La Union with the ease of doing business and efficient government Service Delivery Act of 2018 (RA 11032). [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.
dc.identifier.urihttps://lakasa.dmmmsu.edu.ph/handle/123456789/2611
dc.language.isoen
dc.publisherDon Mariano Marcos Memorial State University – Mid La Union Campus
dc.rights.licenseCC BY 4.0
dc.sdgSDG 16
dc.sdgSDG 9
dc.sdgSDG 8
dc.subjectPublic administration -- Philippines -- Customer service standards
dc.subjectLocal government -- Philippines -- La Union
dc.subjectRepublic Act No. 11032 -- Compliance
dc.subjectCitizen's Charter -- Local Government Units
dc.subjectPublic service delivery -- Quality control -- Philippines
dc.subjectElectronic government information -- Local government -- Philippines
dc.subject.ddcPublic administration -- Philippines
dc.subject.ddcLocal government -- Management and administration -- Customer service -- Philippines
dc.subject.ddcAdministration of local government -- Control and evaluation
dc.subject.ddcPerformance measurement
dc.titleCompliance of the LGUs of the 2nd District of La Union with the ease of doing business and efficient government Service Delivery Act of 2018 (RA 11032)
dc.typeThesis
dcterms.accessRightsOpen access
dspace.entity.typePublication
thesis.degree.disciplineCollege of Management
thesis.degree.levelUndergraduate
thesis.degree.nameBachelor of Public Administration
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