Publication: Virtual help desk of the guidance and counseling services unit of DMMMSU-SLUC Agoo, La Union
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Date
2023-05
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Don Mariano Marcos Memorial State University - South La Union Campus
Abstract
The main objective of this study is to develop a Virtual Help Desk of the Guidance
and Counseling Services Unit of DMMMSU-SLUC Agoo, La Union. Specifically, it
sought to attain the following objectives: (1) determine the frequently asked questions in
the guidance and counseling services ;(2) design and construct the virtual help desk of
the guidance counseling services using the RAD model; (3) determine the level of
usability of the developed system. The researchers used descriptive and developmental
research method to gather data through interview guide and survey questionnaires. The
gathered data from the respondents were computed and interpreted using Likert Scale.
The researchers developed the system using the Rapid Application life cycle
model as it is the most suitable model because it contains all phases required in
developing the website system.
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Citation
Austero, J. M. S., Biasura, Z. R., Gonzales, D. M., & Estacio, R. P. (2023) Virtual help desk of the guidance and counseling services unit of DMMMSU-SLUC Agoo, La Union [Unpublished Undergraduate thesis]. Don Mariano Marcos Memorial State University - South La Union Campus, Agoo, La Union.