Publication: Awareness, access, and satisfaction on Public Employment Service Office (PESO) services in the Third Class Municipalities of La Union
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Date
2026-01
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Don Mariano Marcos Memorial State University – Mid La Union Campus
Abstract
The study presents the awareness, access, and satisfaction with PESO Services in the Third Class Municipalities of La Union, analyzing demographic differences and providing insights to improve local employment programs. It considered factors such as age, sex, civil status, educational attainment, employment status, and salary rate, and examined variations across major programs, including Job Fairs, Livelihood Bazaars, GIP, SPESOS, Recruitment Activities, and TUPAD. A descriptive cross-sectional survey of 363 stratified, randomly selected respondents was used, employing validated questionnaires and nonparametric analyses to identify demographic differences. Using frequency counts and percentages, the study found that half of the respondents were 15–34 years old, the majority were male, the majority were married, many were high school graduates, a great majority were unemployed, and a great majority of employed respondents earned below 13,000 pesos. Most were aware of PESO services, but access to the program remained limited. However, those who accessed the services expressed satisfaction based on median scores. Statistical test revealed significant differences in awareness, access, and satisfaction by age, sex, educational attainment, employment status, and income, highlighting the need for targeted promotion to increase utilization and enhance service outcomes. The results can support the development of targeted interventions and more efficient employment programs that better address the needs of rural communities.
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Ramos, R. M. B., Balanon, R. A., Dacumos, R. S., & Montoya, G. G. (2026). Awareness, access, and satisfaction on Public Employment Service Office (PESO) services in the Third Class Municipalities of La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.