LAKASABrowsing by Author "Rillorta, Shiera Mhae A."

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Medical office staff competencies in district 2 hospitals in the province of La Union
(Don Mariano Marcos Memorial State University – Mid La Union Campus, 2023-10) Nicolas, Esther N.; Apigo, Hashlyn Anne A.; Casem, Estephanie L.; Gubrin, Via Mae A.; Rillorta, Shiera Mhae A.; Legaspi, Annaliza B.; Ancheta, Marifel D.; Quinitip, Tiffany Ruth R.; Acosta, Joseph D.; Siong, Venus D.
Competencies exemplify the effectiveness and efficiency in the-workplace. This study determined the level of Medical Office Staff Competencies in District 2 Hospitals in the Province of La Union. The profile and the level of competence of the respondents and their relationships were identified. Frequency counts and percentages were utilized to determine the profile, median interpretation for the degree of competence, and Pearson Chi-Square for the relationship between the respondents’ profile and their level of competence. Findings revealed that almost half are aged 31-40 and are nurses assigned to the administrative and nursing departments. The majority are female, most are married, have between one to ten years of experience, and most have college degrees. The respondents are competent in terms of Communication, Organizational, Computer, Intrapersonal, and Records Management Skills and their civil status and length of service affect their level of competence.