CC BY 4.0Galleta, Darwin T.Doloque, Jenny M.Balanon, Jearylle B.Bulawan, Marielle Joy R.Castanares, Joshua R.Del Rosario, Zyra Mae D.2026-03-092026-03-092023-05Doloque, J. M., Balanon, J. B., Bulawan, M. J. R., Castanares, J. R. & Del Rosario, Z. M. D. (2023). ICT literacy of frontline offices in the 3rd and 4th class municipalities of district 1 La Union. [Unpublished Undergraduate Thesis]. Don Mariano Marcos Memorial State University – Mid La Union Campus, City of San Fernando, La Union. Lakasa ti Sirib, DMMMSU Institutional Repository.https://lakasa.dmmmsu.edu.ph/handle/123456789/1169Full textThe ICT literacy refers to having the ability, skills, and knowledge in the use of digital technology, manage, evaluate, and create information. The level of ICT literacy in terms of ICT Basics, Word processing, Spreadsheet and Presentation were determined, the challenges were identified and used as the basis in the training design. In determining the ICT literacy of 183 frontline office staff from the 3rd and 4lh class municipalities of District 1 La Union, Quantitative-descriptive research design was used. The data gathered were analyzed using frequency count and percentage. Findings revealed that the following got an Expert Level of ICT Literacy: Luna, for ICT Basics; San Gabriel and Sudipen, for Word Processing; San Gabriel for Spreadsheet; and San Gabriel, La Union for Presentation. The highest ICT challenges for ICT Basics were: accessing in house or external support as needed; for Word processing, applying automatic formatting; for Spreadsheet, generating formulas using arithmetic and logical; for Presentation, choosing a presentation technique. An intervention program was developed to upskill the ICT literacy of Frontline office staff.x, 90 p.: ill. (col.)enComputer scienceWord processingData ProcessingElectronic spreadsheetsThesis