Cabrera, Excel V.2026-08-122026-08-122020Cabrera, E. V. (2020). IT Service Management (ISAE 105). [Instructional Materials, Don Mariano Marcos Memorial State University - North La Union Campus, Sapilang, Bacnotan, La Union]. Lakasa ti Sirib, DMMMSU Institutional Repository.https://lakasa.dmmmsu.edu.ph/handle/123456789/2324Module 1 Introduction to Service Management -- Overview to Service and Service Management -- The effect of computer-driven processes in service management -- Skills in Service Management -- How to Manage Services -- Dealing with the customer -- Service Management Standards and Best Practices -- Module 2 IT Service Management -- Introduction to IT Service Management -- Overview on ITIL and its Core -- Practical Consideration in Implementing ITIL -- ITIL and other practices and framework -- Module 3 The Technical Foundation of Service Management -- A Balanced Approach to ITSM -- Benefits of IT Service Management -- IT Governance and Service Management -- Data Management in Service Management -- Module 4 IT Security and Service Management -- Understanding the Universe of Security Risks -- Identify Management Implementation -- Data encryption -- Creating an IT security strategy122 p.: col., ill.en-USService StrategyBusiness AlignmentFinancial ManagementService DesignService Level AgreementsCapacity & Availability ManagementService TransitionChange ManagementRelease and Deployment ManagementService OperationIncident ManagementProblem ManagementContinual Service Improvement (CSI)Computer Science, Information & General WorksComputer programming, programs, data, and softwareManagement of computer software, systems, and IT servicesInformation technology--ManagementInformation technology services--ManagementCustomer services--ManagementInstructional Material